Frequently Asked Questions

Find Italian-inspired comfort food, including lasagna, eggplant parmigiana, meatballs, slow-cooked sauces and ragù, soups, deli meats and sous-vide proteins. See each product page for its details.

Heating instructions can vary by dish. Please check the individual product details for the best way to prepare and serve it.

Please review the individual product page for ingredients and allergen information before ordering. If you need help, get in touch with our team.

Orders placed by 17:00 are listed for next-day delivery; orders placed after 17:00 are listed for next-next-day delivery. Delivery is scheduled between 09:00 and 20:00, with no specific time slot guaranteed. See our Delivery & Pickup Methods policy for details.

We deliver to Hong Kong Island, Kowloon and the New Territories. We’re unable to deliver to outlying islands. Please see our Delivery & Pickup Methods policy for full details.

Delivery is free on orders over HK$650. Below that, fees depend on the delivery area, and CNY deliveries have a separate fee. Check our Delivery & Pickup Methods policy for the current breakdown.

Yes. Self-pickup is available Monday to Saturday at Unit 1406, Oceanic Industrial Centre, 2 Lee Lok Street, Ap Lei Chau. Bring your order confirmation number. Check the Delivery & Pickup Methods policy for pickup timing.

Storage guidance may differ by product. Please check the individual product details and packaging for instructions.

Deliveries are scheduled between 09:00 and 20:00, but a specific time slot isn’t guaranteed. For more information, see our Delivery & Pickup Methods policy.

For orders placed by 17:00, pickup is scheduled from 09:00 to 16:00 after the next day; orders placed after 17:00 are scheduled for next-next-day pickup. Pickup is available Monday to Saturday. Please see our Delivery & Pickup Methods policy for details.