Help & FAQs
Frequently Asked Questions
Everything you need to know about our chef-made dishes, chilled delivery across Hong Kong, storage and ordering.
The current FAQ says to order by 4:00 PM, Monday through Saturday, for next-day chilled delivery across Hong Kong Island and Kowloon. Please check the Delivery & Pickup Methods page for the latest details.
Heating instructions can vary by dish. Please follow the directions on the individual product listing or packaging.
Storage guidance may differ by product. Check the specific product details and packaging for instructions.
For product-specific information, open the dish’s listing in our shop and review its details before ordering.
The current FAQ mentions chilled delivery across Hong Kong Island and Kowloon. Please check the Delivery & Pickup Methods page to confirm whether your address is covered.
Please check the Delivery & Pickup Methods page for available delivery timing options; we don’t want to promise a time slot that isn’t confirmed there.
Please contact the team using the contact page so they can advise based on your order. Check the delivery policy for the current missed-delivery terms.
Please see the Delivery & Pickup Methods page for current pickup availability, location and hours.
Minimums and delivery charges can depend on the current policy. Please check the Delivery & Pickup Methods page before placing your order.
Browse the shop to see the dishes currently available, along with each product’s own description and details.
Visit the Delivery & Pickup Methods page for the current arrangements, and contact the team if you need help with your address or order.
